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Terms of Service

Last updated: 23 July 2026

Terms of Service - Pharmacy Weight Loss Netherton

Pharmacy Weight Loss Netherton | GPhC Registration No. 9012511 | Last updated: July 2026

Please read these Terms of Service carefully before using our online pharmacy weight loss clinic. By placing an order or registering with us, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Netherton is a GPhC-registered online pharmacy (GPhC No. 9012511) operating in Netherton, UK. We provide clinically supervised weight loss services, including online consultations and prescription medication where clinically appropriate. Our services are delivered in accordance with GPhC standards and UK pharmacy law.

2. Eligibility

To use our services, you must:

We reserve the right to decline or withdraw services if we determine that treatment is not clinically appropriate for you. Eligibility is assessed by our pharmacist on a case-by-case basis.

3. Prescriptions and Clinical Decisions

All prescription medications are issued only following a clinical review by our qualified pharmacist or an authorised prescriber. Prescriptions are issued at the sole clinical discretion of our team. We do not guarantee that a prescription will be issued following any consultation.

You must provide accurate and complete information during your consultation. Providing false or misleading information may result in harm to your health and will result in immediate termination of your account. Prescriptions are valid only for the individual named and must not be shared.

We may request additional information, a GP letter, or refer you to your GP before issuing any prescription. Repeat prescriptions are subject to ongoing clinical review.

4. Payment

Payment is required in full at the time of ordering. We accept major debit and credit cards. All prices are displayed in GBP and include VAT where applicable.

Consultation fees may apply and are non-refundable once a clinical review has been completed, regardless of whether a prescription is issued. We reserve the right to amend pricing at any time; changes will not affect existing confirmed orders.

5. Delivery

Once your order has been approved by our pharmacist, we aim to dispatch your medication within 1 working day. Delivery timescales may vary depending on your location and courier availability, and are not guaranteed.

Medications are dispatched via a secure, tracked service to the address provided at checkout. You are responsible for ensuring your delivery address is accurate. We cannot be held responsible for delays or non-delivery caused by incorrect addresses or circumstances beyond our control.

6. Cancellations and Refunds

You may cancel your order before it has been approved by our pharmacist for a full refund. Once a prescription has been issued and dispensing has begun, we are unable to accept cancellations or offer refunds, as required under UK law for medicinal products.

If your medication arrives damaged or there is a dispensing error, please contact us within 48 hours of receipt. We will investigate and, where appropriate, arrange a replacement or refund.

To request a cancellation, contact us at the details provided on our website as soon as possible.

7. Medical Disclaimer

Our services are intended to complement, not replace, the advice of your GP or other healthcare providers. We strongly recommend informing your GP of any medication prescribed through our service.

Weight loss medications may carry risks and side effects. Full information will be provided at the time of dispensing. If you experience adverse effects, stop use and seek medical advice immediately. In an emergency, call 999 or attend your nearest A&E.

We accept no liability for harm arising from inaccurate information provided by the patient during consultation.

8. Data and Privacy

We process your personal and health data in accordance with UK GDPR and our Privacy Policy. We aim to respond to all data-related enquiries within 48 hours. A copy of our Privacy Policy is available on our website.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We may update these terms from time to time. Continued use of our services following any changes constitutes your acceptance of the revised terms. We recommend reviewing this page periodically.

If you have any questions about these terms, please contact us via the details listed on our website.