Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Netherton | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Netherton collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Netherton is a GPhC registered online pharmacy weight loss clinic serving patients in Netherton, UK (GPhC No. 9012511). We act as the data controller for all personal information collected through our services.

2. Data We Collect

To provide safe and effective pharmacy and weight loss services, we may collect the following categories of personal data:

Identity data: Full name, date of birth, gender
Contact data: Address, email address, telephone number
Health data: Medical history, current medications, weight, BMI, and relevant clinical information
Payment data: Billing details processed securely through our payment provider
Technical data: IP address, browser type, and website usage data collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and issue prescriptions where appropriate
To process and dispatch your medication (delivered within 1 working day of pharmacist approval)
To communicate with you regarding your orders, consultations, and ongoing care
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To maintain accurate medical records and ensure patient safety
To improve our services and website experience

Our lawful bases for processing include the performance of a contract, compliance with a legal obligation, and the provision of healthcare under Article 9(2)(h) of UK GDPR for special category health data.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to function correctly
Analytics cookies: To understand how users interact with our site (e.g., pages visited, time spent)
Functional cookies: To remember your preferences and improve usability

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

Prescribing clinicians and healthcare professionals involved in your care
Regulated delivery partners for the dispatch of your medication
Secure payment processors to handle transactions
IT and software providers who support our systems, under strict data processing agreements
Regulatory bodies such as the GPhC or NHS, where legally required

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain your personal and medical data in line with NHS and GPhC guidelines. Medical records are typically kept for a minimum of 8 years for adults, or longer where required by law. Payment data is retained only as long as necessary for legal and financial compliance.

7. Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information. You may also object to certain types of processing or request that we restrict how we use your data. To exercise any of these rights, please contact us using the details below. We aim to respond to all data-related enquiries within 48 hours.

8. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please get in touch:

Pharmacy Weight Loss Netherton
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We are committed to resolving any privacy concerns promptly and transparently. This policy is reviewed regularly and may be updated to reflect changes in law or our services.